Isaac Major
On applied AI · Salt Lake City

Fix the process
before you automate it.

I’m Isaac Major. I write about where AI meets the day-to-day reality of running a business, and what it takes to make it actually work.

What I keep coming back to

Principles / 02
P.01

AI won’t replace your best people. It reveals how much of your business depends on what only they know.

P.02

A broken process doesn’t get better when you automate it. AI just scales the confusion faster.

P.03

Customers never experience your AI roadmap. They experience the missed follow-up and the bad handoff.

Jul 2, 2026

Notes on Simplicity

Simplicity isn't the absence of complexity. It's the result of understanding a problem well enough to solve it cleanly.

Jul 2, 2026

A Weekend with a Side Project

No stakeholders, no deadlines, no Jira tickets. Just you and a dumb idea that might turn into something.

Jul 2, 2026

Designing with Constraints

Limitations aren't obstacles to creativity. They're the structure that makes creativity possible.

Jul 2, 2026

Small Tools, Big Impact

The best developer tools do one thing well and get out of your way. A love letter to focused software.

Jul 2, 2026

Learning in Public

Writing about what you're learning is the fastest way to find out what you don't actually understand.

Jul 2, 2026

The Case for Static

Static sites aren't a step backwards. They're what you get when you take performance and simplicity seriously.

Jul 2, 2026

Building for the Long Term

The frameworks will change. The databases will change. What survives is the clarity of your thinking.

The newsletter / 03

Isaac Major on Applied AI

A straight read for the leaders who have to make AI work in their teams. Real examples, honest about what does and doesn’t hold up. A few emails a month, no pitch.

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Isaac Major
Operator & writer
Salt Lake City, Utah
About / 04

I’ve spent my career on the operating side of growth, scaling sales, customer experience, and outsourcing teams across global enterprises. Now I write about where AI meets that work.

From lean startups to global enterprises, I’ve seen what makes AI work inside a company and what makes it quietly stall. Usually it comes down to the process and the people who hold the operation together, not the model itself.

8+ years
Operating global sales, CX & BPO teams
VP leadership
Growth, client solutions & revenue ops
Global teams
Built and scaled across large enterprises
Salt Lake City
Writing for the people who run the work